> ## Documentation Index > Fetch the complete documentation index at: https://docs.wavjunkie.com/llms.txt > Use this file to discover all available pages before exploring further. # Listener FAQ > Frequently asked questions for listeners on WAVjunkie. ## Account & profile ### How do I create an account? Click the **User Icon** in the navigation, enter your display name, email and password. By default, **Listener** is selected as your role. ### Can I switch from Listener to Artist? Yes! From your account dashboard you can request to change from a Listener profile to an Artist profile. Please note you cannot change from Artist to Listener. ### How do I change my display name or avatar? Go to **Profile Settings** from your account menu. You can update your display name and upload a new avatar image. ### Can I delete my account? Yes. Go to **Profile Settings** and scroll to the **Danger Zone** section. You'll be guided through a leaving flow: 1. **Select a reason** for leaving (required) 2. Depending on your reason, we may offer to address your concerns before you leave — for example, pointing you to our documentation, or sending your feature requests directly to our development team. 3. **Confirm** by typing your email address. This action is irreversible and will remove your profile data, favorites, and following lists. *** ## Browsing & discovery ### How do I find music? * **Discover page** — Browse featured and new releases * **Search** — Find specific tracks, artists, or genres * **Genre browser** — Filter by music genre * **Artist profiles** — Explore an artist's full catalog ### What does "Following" an artist do? Following an artist adds them to your followed artists list, making it easy to check back for their latest releases. ### How do I save releases for later? Click the **Heart** icon on any release to add it to your **Favorites**. Access your saved releases from the Favorites page. *** ## Purchasing ### What payment methods are accepted? All major credit and debit cards through our secure Stripe payment processor. ### Is my payment information secure? Yes. All payments are processed through Stripe, a PCI-compliant payment processor. We never store your card details. ### Can I buy multiple releases at once? Yes! Add as many releases as you want to your cart and check out in a single transaction. ### What currency are prices in? All prices are displayed in **USD (US Dollars)**. *** ## Downloads ### What format are the downloads? All downloads are in **WAV format** — uncompressed, high-quality audio files (16-bit or 24-bit). ### How do I download my purchased music? 1. Go to **Downloads** from your user dashboard 2. Find your purchased release 3. Click the **Download** button next to each track ### Can I re-download my purchases? Yes. There's no limit. ### Can I download on mobile? Yes, but we recommend desktop/laptop for the best experience with large WAV files. *** ## Audio & playback ### Can I preview tracks before buying? Yes! Click the **Play** button on any release to preview the audio before purchasing. Guests get 1 free full listen per track; logged-in listeners get 3 free listens before purchase. ### Why WAV instead of MP3? WAV files are uncompressed and lossless, meaning you get the exact audio quality the artist intended. MP3 files use compression that reduces quality. *** ## Refunds & issues ### Can I get a refund? All sales are final due to the digital nature of downloads. Please use the preview feature to listen before purchasing. ### I accidentally purchased the same release. What can I do? The platform automatically prevents duplicate purchases — if you already own a release, it will show as "Owned" and cannot be added to your cart again. If you experienced a duplicate charge from before this protection was in place, contact support immediately. ### I started checkout but didn't complete the payment. Am I blocked from buying? No. The pending checkout automatically expires after 30 minutes, after which you can start a fresh checkout for the same release. ### The audio file seems corrupted. What should I do? Try re-downloading the file. If the issue persists, contact support with details about the release and the problem. *** ## Technical issues ### The website isn't loading properly. What should I do? 1. Refresh the page 2. Clear your browser cache 3. Try a different browser 4. Check if you have any ad-blockers interfering ### I can't log in to my account. 1. Click **Forgot Password** to reset your password 2. Check that you're using the correct email address 3. Make sure your account is not suspended *** ## Privacy & security ### What data do you collect? See our [Privacy Policy](https://wavjunkie.com/privacy-policy) for full details. We collect only what's necessary to provide our service. ### Can other users see my purchases? No. Your purchase history is private and only visible to you. ### Can artists see who purchased their music? Artists can see purchase analytics (number of sales, earnings) but cannot see individual buyer identities. *** ## Support ### How do I contact support? Email [admin@wavjunkie.com](mailto:admin@wavjunkie.com). We aim to respond within 48 hours. ### Where can I report a problem with a release? Use the **Report** feature on the release page, or contact support.